We at fzmerchandise.com know well about your needs and quality you are looking forward with us for all your fashion needs. We look forward to serve our customers with the best we can. But at times there are circumstances which may result in wrong purchases. And for these very reasons customers need to return the products to us.
We offer you (as our customers), returns of the fashion clothing purchased through our site without any question asked. But this needs understanding some policies so that it will not be a stressful deal for either of us. First of all we request our customers to choose the best size for yourself that completely match your figure and body make. This will avoid 90% of the returns that are due to wrong selection of the sizes.
In case if you are looking for making any returns please look at the return policy at FZ Merchandise.com. Just in case of any confusion, email us at info@FZ Merchandise.com or simply use our contact form.
First of all the returns of the goods will only be accepted within 7 days, after you had received them. The items you are returning must be returned in exact condition as it was at the time of delivery. This means the original packaging, tags, etc. should be maintained and the product should be sent back unused. Returns are accepted and refunds will be issued, only in case faulty or wrong item has been dispatched.
In all other cases exchange will be applicable and customer should bear the minimum charge of $25 if residing in US/Canada. For others who are non residents of US/Canada it may increase up to $40 to $50. In either case these charges may vary depending upon the weight of the item.
Not to mention postage and packaging charges are not refundable in any case and the cost of return will be incorporated with the buyer.
Exchange of the product may be affected and is subjected to the availability of stock. Customer has to wait till we get our next shipment, in case if the same product is out of stock. Also the items specially ordered cannot be returned or exchanged.
As we believe in complete satisfaction of our clients and customers, this all is for the neat and clean business relationships that we like to maintain with our customers. In hope you will corporate with us we look forward to serve you the best, regarding all the ultimate fashion requirements you have for you and your family.